Shipping & Returns

We’re a small team, and we do our best to get every order packaged and shipped as quickly as possible. Orders are processed within 3–5 business days and shipped from our studio in Portugal. Because many of our pieces are delicate, vintage, or one-of-a-kind, each one is packed with extra care and protective materials for its journey.

Rates & delivery times

Estimated delivery times (after dispatch):

Portugal & Spain (incl. Balearic Islands, Madeira & Azores): 2–4 business days
European Union ( Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden): 3–5 business days
Non-EU Europe (UK, Switzerland, Norway, Andorra, Gibraltar, Liechtenstein): 2–9 business days
US, Australia: 3–12 business days

Rates & thresholds:

Portugal & Spain: Free
European Union: €15 — Free over €150
Non-EU Europe: €25 — Free over €250
US, Australia: €40 — Free over €400

European Union orders ship via a standard tracked courier service. Non-EU and international orders ship via a standard Priority service; faster express options are available on request.

Don’t see your country listed, or need your order faster? Email us at hello@dalilashome.com and we’ll arrange a custom shipping quote.

Tracking & Delivery

Every shipment includes a tracking number, sent to you by email once your order is dispatched. Deliveries may require a signature. If no one’s available to receive it, the carrier will leave instructions for redelivery or collection within their own stated timeframe. If a parcel is uncollected and returned to us by the carrier, any return shipping costs or handling fees charged by the courier will be deducted from your refund or added to your reshipment fee.

You’re responsible for providing accurate shipping details at checkout. Extra costs caused by a missed delivery, an incorrect address, a refused delivery, or incomplete customs information may be passed on to you.

International Orders & Customs

Orders shipped outside the European Union do not include VAT. You may be charged import duties or taxes by your country’s customs authority on arrival. These charges are not included in your order total and are the responsibility of the recipient. All international orders include a Commercial Invoice.

Please keep an eye out for any customs notification about your parcel, it can’t be delivered if any fees due on it go unpaid. Dalila is not responsible for delays or charges applied by customs authorities.

Please check that your country permits the import of textiles before ordering.

Delivery Guarantee & Responsibility

We guarantee safe shipping. If your order is confirmed lost in transit by the courier, we will refund the full amount.

If delivery fails because contact details on file are unreachable, following up with the courier is the customer’s responsibility. Parcels returned to us after a missed collection deadline can be reshipped at the customer’s expense.

Our Packaging

Each order is wrapped with care in custom kraft boxes and tissue paper, printed with low-impact inks and made from recyclable materials. Plastic-free, planet-friendly, and beautiful.

You’re welcome to reuse our packaging for storage or gifting. Through our packaging partners, each order supports reforestation and forest-positive practices.

A note on our vintage pieces

Every piece is one of a kind: vintage, antique, or handcrafted; and we photograph and describe each one as carefully as we can, including its age, wear, and character.

Signs of age, wear, patina, restoration, surface variation, irregularity, oxidation, dents, rubbing, and old repairs may all be present. These are part of the nature and history of vintage and handcrafted pieces, not defects, when they’re visible in the photographs or described in the listing.

Please take a close look at the photos and read the full description, dimensions, and condition notes before ordering, since this is exactly what you’ll receive. We’re not able to treat something as not-as-described if it matches what was clearly shown and written on the listing.

Changed your mind?

You can return your order within 14 days of delivery, no reason needed. Contact hello@dalilashome.com to start your return, then send the item back within 14 days. Whether you’d like a refund, exchange, or store credit, you’re responsible for return shipping and any customs or import fees. Once we receive it in its original condition, we’ll process it within 14 days.

Conditions

Please get in touch before sending anything back, so we can make sure we’re around to receive it.
Please return items unused and in their original condition where possible. If an item shows signs of use beyond what’s reasonably needed to check it over, we may deduct an amount to reflect the reduction in value.
Please reuse the original packaging where possible, and wrap textiles carefully in tissue.
Include your full contact details and order number inside the parcel.
We recommend using a trackable, insured shipping service — we can’t guarantee we’ll receive a return sent without one.
Let us know your tracking information by email once the return is on its way.
Custom-made, altered, or personalized pieces are exempt from the 14-day return right and cannot be returned unless faulty

Damaged, faulty, or not as described

If that’s the case, it’s on us. While pre-existing vintage characteristics, natural age marks, and signs of wear described or photographed in the listing are part of a piece’s history and not considered defects, all items are otherwise covered by the legal conformity guarantee applicable to second-hand and vintage goods under EU and Portuguese law.

If your order arrives damaged beyond its described vintage condition, doesn’t match its description or photos, or has a hidden fault, contact us at hello@dalilashome.com within 14 days of delivery and we’ll cover the cost of returning it to us.

Each order is packed with care, according to the nature of the piece, but if something does go wrong in transit, clear documentation and a prompt message help us sort it out quickly, including with the carrier if needed.

Transit Damage Notice: Couriers work with very tight deadlines for filing claims. If you suspect your package was mishandled in transit, please reach out as soon as possible—ideally within 48 hours of delivery.

Please keep all original packaging and send us clear photos of:

1. The outer box/packaging
2. The inner packaging
3. The shipping label
4. The damaged item itself, along with your order number

Depending on availability, we’ll offer a repair, replacement, or full refund. As many of our items are one-of-a-kind, we may not always be able to offer an identical replacement, but we’ll always do our best to propose a fair alternative.

Shipping & Returns