FAQ

All orders are shipped from our studio in Portugal.

Yes — we ship to Portugal, Spain, the rest of the EU, the UK, Switzerland, Norway, Andorra, Gibraltar, Liechtenstein, the US, and Australia, with rates and delivery times set by region. A few remote destinations aren’t offered automatically at checkout; if your country isn’t listed, email us at hello@dalilashome.com and we’ll arrange a custom quote.

Orders are processed in 2-5 business days before dispatch.  Delivery times after dispatch:

• Portugal & Spain (incl. Balearic Islands, Madeira & Azores): 2–4 business days
• European Union: 3–5 business days
• Non-EU Europe (UK, Switzerland, Norway, Andorra, Gibraltar, Liechtenstein): 2–9 business days
• US, Australia: 3–12 business days

• Portugal & Spain: Free standard shipping (no minimum spend)
• European Union: €15 standard shipping — Free on orders over €150
• Non-EU Europe: €25 standard shipping — Free on orders over €250
• US & Australia: €40 standard shipping — Free on orders over €400

Orders delivered within the European Union include VAT and will not incur extra customs duties. For deliveries outside the EU (including the UK, US, and Australia), your order may be subject to local import taxes or customs duties applied by your local authorities upon arrival. These fees are not included at checkout and are the sole responsibility of the recipient. All international orders include an official Commercial Invoice.

As soon as your package is dispatched via our shipping partners (Packlink, CTT, UPS, or DHL), you will receive a shipping confirmation email containing your tracking link.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Multibanco, processed securely through Stripe

The head office and all activities of Dalila, which publishes and manages the dalilashome.com website, are located in Portugal. For customers shopping within the European Union, VAT is included in the display price in accordance with European legislation (including the standard 23% Portuguese VAT rate for local deliveries). For non-EU customers, VAT is excluded at checkout, but your order may be subject to local import taxes or customs fees upon arrival.

We start preparing your order shortly after it’s placed, so changes or cancellations may not always be possible. If you need to make a change, contact us as soon as possible at hello@dalilashome.com and we’ll do our best.

If you’re sending a gift, we’re happy to include a handwritten note. Just leave a message at checkout or email us at hello@dalilashome.com with your order number.

Under EU consumer protection law (Decreto-Lei n.º 24/2014), you have 14 days from the date you receive your order to notify us at hello@dalilashome.com if you wish to return an item.

To be eligible for a return, items must be returned unused and in their original condition and packaging. Returned items can be issued as a full refund to your original payment method, an exchange, or store credit. Return shipping costs and any applicable import fees are paid by the customer unless the item arrived damaged, faulty, or incorrect.

Yes. You have a statutory right to a full refund if you return your order within 14 days of delivery. Return shipping is paid by you if you’ve simply changed your mind, or by us if the item was damaged, faulty, or not as described.

Please write to hello@dalilashome.com with your order number and the items you wish to return, and we will send you the return shipping instructions.

If an item arrives damaged beyond its described condition, faulty, or incorrect, it’s on us. All items are covered by the legal conformity guarantee under EU and Portuguese law (Decreto-Lei n.º 84/2021). Contact us at hello@dalilashome.com within 14 days of delivery with clear photos of the packaging and item, and we will cover the return shipping cost and offer a repair, replacement, or full refund.

Due to the one-of-a-kind and antique nature of our collections, many pieces are unique or produced in very limited quantities. If a piece is sold out, email hello@dalilashome.com and we will let you know if a similar vintage piece or restocking is planned.

Dalila offers a curated blend of vintage linens, antique needlework, and circular-designed pieces. Many items are recovered, vintage, or reworked, meaning gentle signs of age, patina, historic repairs, or subtle variations are natural characteristics of the craft—not flaws. Each product listing details the exact condition, dimensions, and heritage of the piece

Because many of our linens feature traditional embroidery, lace (such as Crivos or Renda de Bilros), or antique textiles, gentle hand-washing or delicate machine cycles are recommended. For natural stain-removal methods and specific washing guidelines, please visit the Care section on our website or email us at hello@dalilashome.com.

We’d love to hear from you. Please write to hello@dalilashome.com with “Press Inquiry” in the subject line.

If you’re interested in becoming a stockist, please reach out to us at hello@dalilashome.com with more details about your shop and interest in Dalila.

We’re open to thoughtful collaborations.

If you’re an interior designer or creative professional interested in working with Dalila, please email us at hello@dalilashome.com with your proposal or enquiry. We offer a 10% discount for professionals.